Responsible AI at xBlock

xBlock
Responsible AI

Our Commitment to Responsible AI

At xBlock, we believe that artificial intelligence should be designed, developed, and deployed in a way that is safe, ethical, transparent, and beneficial to all users. We are committed to responsible AI practices that prioritize human rights, privacy, security, and accountability. As a US-based B2B technology provider, we aim to set the standard for ethical AI in the enterprise software industry.

Principles of Responsible AI at xBlock

Ethical Design and Use

- We build and operate our AI systems to enhance human capability and well-being, never to harm or deceive.
- Our solutions are designed to support fair business practices, inclusivity, and respect for diverse communities.

Privacy and Data Protection

- xBlock never sells customer data or uses it to train public, third-party AI models.
- All data processed by xBlock’s AI is secured using industry-standard encryption.
- We are fully compliant with US (including CCPA), and international (GDPR, if applicable) data privacy regulations.

Transparency and Explainability

- We are transparent about how our AI systems work and how your data is used.
- Users can request explanations of how decisions are made by xBlock’s AI, and we strive to make model outputs interpretable whenever possible.

Safety and Security

- All AI features are rigorously tested for safety, robustness, and resistance to adversarial attacks.
- We continually monitor and audit our models to detect and address risks, errors, or vulnerabilities.

Fairness and Non-Discrimination

- We actively work to minimize bias in our AI models by using diverse and representative datasets.
- We monitor for and address unfair outcomes, and we welcome user feedback on any perceived issues related to fairness or discrimination.

Human Oversight and Accountability

- xBlock AI is a decision-support tool; ultimate control remains with the user or authorized administrator.
- Users are empowered to review, override, or appeal AI-driven decisions.
- We maintain clear accountability structures for all AI systems, including regular review by internal and (when required) independent external experts.

Compliance and Governance

- xBlock’s Responsible AI program is aligned with the latest US laws and best practice frameworks, including NIST AI Risk Management Framework.
- We provide regular training and updates to our staff, and our compliance team monitors evolving regulations.

User Empowerment and Feedback

- Users can access, review, and, where applicable, correct the data and insights generated by our AI systems.
- We offer accessible channels for users to raise questions or concerns about our AI, and we are committed to prompt, transparent responses.

Responsible AI in Practice

Model Development:
All xBlock models are developed using secure, compliant pipelines. We do not use customer data for external model training without explicit consent.
Bias Mitigation:
We perform bias detection, testing, and remediation throughout the model lifecycle.
Auditability:
All AI-driven actions and outputs can be logged, reviewed, and audited as part of our compliance program.
Human-in-the-Loop:

For sensitive business operations, xBlock enables configurable human approval workflows.

Your Rights and Choices

If you have concerns about automated outputs or wish to report a potential issue (including fairness, security, or transparency), contact us at [email protected] or via our Contact Page.
We review all responsible AI inquiries promptly and provide clear explanations and, where needed, remedies.

Ongoing Improvement

Responsible AI is an evolving commitment. We regularly update our policies, model practices, and user resources to align with advances in technology, regulation, and community expectations. Feedback from our customers, partners, and the broader community is critical to this mission.