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Privacy Policy

Last Updated: 01/05/2025

Thank you for choosing xBlock. At xBlock Inc. (“xBlock,” “we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, and any other products or services (collectively, the “Services”).

As our offerings primarily focus on business-to-business (B2B) and business-to-business-to-business (B2B2B) solutions, we generally collect limited personal data. Please read this Privacy Policy carefully to understand our practices regarding your information. If you do not agree with our policies and practices, do not use our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy.

 

1. Scope and Overview

  • Who We Are: xBlock Inc. provides AI-based tools and services to businesses.
  • Applicability: This Privacy Policy applies to the information collected through our Services, including any related websites, portals, or applications.
  • Changes to This Policy: We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the Services. The “Last Updated” date at the top indicates when this Privacy Policy was last revised.

 

2. Information We Collect

We collect limited personal and business information to provide and improve our Services. The type of information we collect depends on how you interact with us.

2.1 Personal Information You Provide

  1. Account Registration and Login

    • Name and Email Address: When you sign up for our Services, we may collect your name and email address.
    • Company Information: As a B2B or B2B2B provider, we often collect company-related information (e.g., company name, role/title).
    • No Mailing Address: For personal use or free trials, we do not request or collect your personal mailing address.

  2. Payment Information

    • Third-Party Processors: If you subscribe to a paid plan, all payment information (e.g., credit or debit card details) is collected and processed solely by our third-party payment processors (e.g., Stripe). We do not receive or store sensitive financial details.
    • Invoices and Billing: For businesses, we may collect limited billing-related information (e.g., billing contact name, business address, and other necessary corporate details) if required for invoicing, but not personal credit card details.

  3. Content and Communications

    • User Content: You may provide information and content when using our Services (e.g., text inputs, uploaded files, or shared data).
    • Communications: We may receive information when you contact us directly via email, phone, or chat. This can include your name, company name, and the content of your message.

 

2.2 Information We Collect Automatically

  1. Usage Data

    • Log Files: We automatically collect information such as IP addresses, browser type, operating system, referring URLs, pages viewed, and timestamps.
    • Device Information: We may collect details about the device you use, such as hardware model or unique device identifiers.

  2. Cookies and Similar Technologies

    • We use cookies, web beacons, and similar technologies to collect information about your activity on our Services. This helps us analyze usage, remember your preferences, and personalize your experience. For more information, see Section 7: Cookies and Tracking Technologies.

 

2.3 Information from Third Parties

  • Business Partners and Integrations: If you integrate our Services with third-party platforms (e.g., Single Sign-On providers), we may receive certain information about you as permitted by that platform’s privacy policy and your account settings.
  • Marketing and Analytics Providers: We may receive aggregated analytics information from partners to help us understand user behavior and improve our Services.

 

3. How We Use Your Information

We do not use the data you submit (e.g., text inputs, files, or any content) to train our models. The information we do collect (as outlined in Section 2) is used for the following purposes:

  1. Service Delivery

    • To authenticate users, manage accounts, and provide our Services.
    • To process payments via third-party processors (we do not handle or store your credit card data).

  2. Business Operations and Improvements

    • To analyze usage and performance of our Services.
    • To develop new features, enhance existing functionalities, and improve user experience.

  3. Customer Support and Communications

    • To respond to inquiries, provide technical or administrative support, and resolve issues.
    • To send you important notices such as system updates, security alerts, or administrative messages.

  4. Marketing and Promotions

    • Where applicable and lawful, to send you marketing and promotional communications (e.g., newsletters, updates about new products or features).
    • You can opt out of such communications at any time.

  5. Security and Fraud Prevention

    • To protect our Services from threats, unauthorized access, and illegal activities.
    • To detect, investigate, and prevent activities that may violate our policies or be unlawful.

  6. Legal Obligations and Rights

    • To comply with applicable laws, regulations, and legal processes (e.g., court orders).
    • To enforce our Terms of Service or other agreements, or to protect the rights, property, or safety of xBlock, our customers, or the public.

 

4. Legal Bases for Processing (If You Are in the EEA, UK, or Switzerland)

Where required by law (e.g., under the General Data Protection Regulation (GDPR) in the European Economic Area or equivalent laws in the UK or Switzerland), we process your personal information under the following lawful bases:

  • Consent: When you have given your clear consent.
  • Contract: Where the processing is necessary to fulfill a contract or provide the Services you requested.
  • Legitimate Interests: Where it is in our legitimate business interests to process your information, and our interests are not overridden by your data protection rights.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

 

5. How We Share Your Information

We limit the disclosure of your personal information and share it only under the circumstances described below:

  1. Service Providers and Vendors

    • We share information with third-party vendors who perform functions on our behalf (e.g., hosting providers, payment processors, analytics services). They have access to your information only to perform specific tasks in accordance with our instructions and are obligated to protect it.

  2. Business Transfers

    • In the event of a merger, acquisition, financing, or sale of assets, your information may be transferred as part of a business transaction. We will notify you of any such transfer and any choices you may have regarding your information.

  3. Legal Compliance and Protection

    • We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders).
    • We may also disclose information if we believe such action is necessary to protect our rights, prevent fraud or abuse, or ensure the safety of our users.

  4. With Your Consent

    • We may disclose your information for any other purpose with your explicit consent.

  5. Aggregated or De-Identified Data

    • We may share aggregated or de-identified data that cannot reasonably be used to identify you, for industry analysis, research, or other similar purposes.

 

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely delete or de-identify it. If you wish to request the deletion of your personal information, please contact us (see Section 13: Contact Us).

 

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Recognize you and your device.
  • Remember your preferences and settings.
  • Measure the effectiveness of campaigns.
  • Analyze how you use and interact with our Services.

Managing Cookies: Most web browsers allow you to control and disable cookies via browser settings. If you choose to reject cookies, some features of our Services may not function properly.

8. Children’s Privacy

Our Services are directed primarily to businesses and are not intended for individuals under 13 years of age (or other age as required by local law). We do not knowingly collect personal information from children. If you believe a child under 13 has provided personal information to us, please contact us so we can take steps to remove such data.

 

9. International Data Transfers

We are headquartered in the United States, and your information may be transferred to, stored in, or processed in locations where our third-party service providers maintain operations. These countries may have different data protection laws than your country of residence. Where required by law, we implement appropriate safeguards to ensure that your personal information remains protected.

 

10. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights over your personal information. These may include:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections of any inaccuracies in your personal information.
  • Deletion: Request deletion of your personal information, subject to legal obligations or exemptions.
  • Restriction: Request restrictions on certain processing.
  • Objection: Object to processing based on our legitimate interests, or for direct marketing purposes.
  • Data Portability: Receive a copy of certain personal information in a structured, commonly used format.
  • Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

10.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”) or the California Privacy Rights Act (“CPRA”). These rights can include:

  • Right to Know: You may request details about the categories or specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting the information, and the categories of third parties with whom we share personal information.
  • Right to Delete: You may request that we delete any personal information that we have collected about you, subject to certain exceptions.
  • Right to Opt Out of Sale/Sharing: We do not sell personal information for monetary compensation. However, if we engage in any practice considered a “sale” or “share” under California law, you have the right to opt out.
  • Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us (see Section 13: Contact Us).

 

11. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards designed to protect your information. However, no security system is impenetrable. We cannot guarantee the absolute security of our databases, nor can we guarantee that information you provide will not be intercepted while being transmitted to us.

 

12. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We do not control these third parties and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise any of your data protection rights, please contact us at:

 

 

We will respond to your request within a reasonable timeframe, in accordance with applicable laws.

 

 

By using xBlock’s Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree, please discontinue the use of our Services immediately.